Job Description:
POSITION OVERVIEW : SAP C4C Service Cloud Architect
POSITION OVERVIEW : SAP C4C Service Cloud Architect
POSITION GENERAL DUTIES AND TASKS :
• 8 +years of SAP Cloud for Customer (C4C) / SAP C/4 Sales/Service Cloud implementation & development experience.
• Ability to walk through Sales and/or Service Business processes with the client and strong end to end system configuration skills of Service Tickets and Field Service Management, order processing.
• Extremely strong communication skills and work very closely with the Business to gather new requirements, resolve production issues and drive more value on their investment.
• Good understanding of SAP Cloud Applications Studio to carry out custom development on SAP C4C.
• Experience in developing custom objects in C4C is must
• Experience with Quarterly upgrade process, upgrade testing, system refresh from the production environment
• Familiar with standard APIs exposed by SAP Cloud for Customer / SAP C/4 Sales/Service Clouds.
• Familiar with Integration between C4C and SAP ERP On-Premise using CPI
• Configuration of C4C solution using KUT and experience in the creation of extension fields is a must
• Strong debugging and problem-solving skills in SAP C4C, CPI, S/4 and/or ECC, and CRM
• Familiar with Mash-ups, Web services and integration with external systems
• Experience in the building data source for new business objects
• Experience in supporting C4C implementation and enhancement projects
• Preferred Skills – SAP C4C Certified