Position: Salesforce Lead Admin with Support Experience
Location: Raleigh, NC
Job Description:
Manage daily support and maintenance of internal Salesforce instance, and conduct long-term improvement operations to ensure compatibility with evolving mission requirements
· Administration, Configuration, Implementation and Support of Salesforce CRM and leveraging Force.com Platform.
· Design, code, test and implement new Salesforce software applications to meet project objectives and support new or expanding business objectives.
· Support customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements
· Configure proper security access, permissions, roles, and profiles for Salesforce users.
· Responsible for supporting the maintenance of the functional areas of data management, dashboards, reports, etc. as well as maintaining and troubleshooting existing configurations and development.
· Participate in cross-functional teams that address strategic business issues involving CRM and business operations, act in a consultative capacity to ensure Salesforce.com optimization.
· Analyze code, logs, and current system implementations; create and run SQL scripts
· Salesforce Lightning Administrative functions such as custom report types, profiles, permissions, roles, shared folders, reports, and dashboards within Salesforce.
· Experience in working on web services and giving solutions by SOAP and REST integrations.
· Have Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform and Force.com Sites.
Skills:
SFDC Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Dashboards, Force.com IDE
Operating System: - Unix, Linux, Windows
Database:- Any DB knowledge
Languages/Technologies: - Any scripting knowledge
Tools:- Salesforce support with certification ( primary) in production env
Willing to work on the support stuff as well