Technuf LLC is a DC Metro based hi-tech 8(a) small business with customers across federal & state
government agencies and commercial organizations. We are a CMMI and ISO certified organization with
expertise in areas such as Cybersecurity, Software Engineering, Application Development and
Modernization and Administrative Support Services as well as emerging technologies such as Artificial
Intelligence and Block Chain. For a Federal Government Healthcare customer, Technuf is seeking an
experienced call center industry professional. The Team Lead will play a key role in managing the day-today operations in a mission-critical 24x7x365 call center.
Responsibilities:
• Work with functional leads to transform and develop new requirements into design,
implementation.
• Provide functional and technical direction to delivery resources on the project team. Support
through clear, articulate expression of expertise in the Einstein AI and analytic tool.
• Understand and uncover business challenges and issues and be able to run analysis in
Einstein to provide cutting edge predictions to the customer.
• Use analytical rigor and statistical methods like data cleansing, statistics, data mining,
predictive analysis, and other data analysis techniques to collect, explore, and extract insights
from large scale data sets.
• Discover the cause of unexpected business outcomes with Einstein and analysis
through the data whether it resides inside Salesforce or outside in third-party systems.
• Operationalize AI by adding it to every workflow or business process and producing world class
dashboards and reporting in Einstein Platform.
• Hands-on skill required.
• The ability to confidently present and articulate the business value of the Salesforce's Einstein
platform to managers and executives of all levels.
Requirements:
Technuf LLC is a DC Metro based hi-tech 8(a) small business with customers across federal & state
government agencies and commercial organizations. We are a CMMI and ISO certified organization with
expertise in areas such as Cybersecurity, Software Engineering, Application Development and
Modernization and Administrative Support Services as well as emerging technologies such as Artificial
Intelligence and Block Chain. For a Federal Government Healthcare customer, Technuf is seeking an
experienced call center industry professional. The Team Lead will play a key role in managing the day-today operations in a mission-critical 24x7x365 call center.
Responsibilities:
• Work with functional leads to transform and develop new requirements into design,
implementation.
• Provide functional and technical direction to delivery resources on the project team. Support
through clear, articulate expression of expertise in the Einstein AI and analytic tool.
• Understand and uncover business challenges and issues and be able to run analysis in
Einstein to provide cutting edge predictions to the customer.
• Use analytical rigor and statistical methods like data cleansing, statistics, data mining,
predictive analysis, and other data analysis techniques to collect, explore, and extract insights
from large scale data sets.
• Discover the cause of unexpected business outcomes with Einstein and analysis
through the data whether it resides inside Salesforce or outside in third-party systems.
• Operationalize AI by adding it to every workflow or business process and producing world class
dashboards and reporting in Einstein Platform.
• Hands-on skill required.
• The ability to confidently present and articulate the business value of the Salesforce's Einstein
platform to managers and executives of all levels.
Requirements:
• Bachelor's degree in computer science, mathematics, or related field preferred (or equivalent
experience)
• At least 5 years of SalesForce solution development experience.
• 2+ years of experience working with Salesforce Einstein Analytics platform.
• Deep knowledge of Salesforce, Einstein, Discovery AI platform.
• Expert level experience with Salesforce Einstein and Dashboard/Reporting Capabilities.
• Hands on experience in analyzing data, identifying trends, and building visualizations.• Proven experience in overseeing the direction, development, and implementation of SFDC CRM
software solutions.
• Understands complex ETL and data migration practices and has performed at least 1 complex
data migration to Salesforce.com.
• Experience with data modeling, logical star schema design and data warehouse concepts
• Experience with latest trends in Big Data like Hadoop, Cloudera.
• Able to build and deliver hands-on technology proof of concepts.
• Experience with agile development methodology.
• Familiarity with data analysis tools and methodologies.
• Thorough understanding of fundamentals of Data Science, AI, Machine Learning and BI.
• Certification in Einstein is plus.
• Solid verbal, written, presentation and interpersonal communication skills
• Bachelor's degree in computer science, mathematics, or related field preferred (or equivalent
experience)
• At least 5 years of SalesForce solution development experience.
• 2+ years of experience working with Salesforce Einstein Analytics platform.
• Deep knowledge of Salesforce, Einstein, Discovery AI platform.
• Expert level experience with Salesforce Einstein and Dashboard/Reporting Capabilities.
• Hands on experience in analyzing data, identifying trends, and building visualizations.• Proven experience in overseeing the direction, development, and implementation of SFDC CRM
software solutions.
• Understands complex ETL and data migration practices and has performed at least 1 complex
data migration to Salesforce.com.
• Experience with data modeling, logical star schema design and data warehouse concepts
• Experience with latest trends in Big Data like Hadoop, Cloudera.
• Able to build and deliver hands-on technology proof of concepts.
• Experience with agile development methodology.
• Familiarity with data analysis tools and methodologies.
• Thorough understanding of fundamentals of Data Science, AI, Machine Learning and BI.
• Certification in Einstein is plus.
• Solid verbal, written, presentation and interpersonal communication skills