Job Description :
The Salesforce Administrator/Developer will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. We are seeking someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. This person will serve as the "go to" for users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. Additionally, the Administrator will perform basic updates, such as add/delete users, and adding basic custom fields. Candidate must have VLocity experience. RESPONSIBILITIES: Create and Manage Changes to the System ? ? Design, Develop, Test, Documents and Deploy high quality business solutions on the Force.com platform. ? Proactively seek out and identify needed system changes. ? Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation. ? Manage the change control process including sandbox design and release management best practices. ? Develops and creates advanced-level customized reports, dashboards and respond to ad hoc reporting requests as needed. ? Handles and implements third-party integrations and trouble-shoots any issues with partner and applications as they arise. ? Working with leadership and stakeholders, determine Salesforce and other technologies, software, tools and approaches to improve operational efficiencies, and enhance the customer experience. ? Handles all feasible development work in-house and manages all development projects and resources, ensuring what is being built stays true to the original scope of work. ? Creates project documentation, including user interface guides, training documentation or other functional specific documents and change orders. ? Maintain, enhance and create workflows, Process Builder flows, Visual Flows and other functions and configurations within the Salesforce.com environment. ? Thoroughly unit test development deliverables and participate in business user acceptance testing ? Validates test cases and results against requirements. ? Developing complex, macro driven reports to summarize system information for Senior Management. ? Salesforce report building best practices should be followed to avoid the creation of configurations that negatively impact performance as data volumes increase. Maintain System, Security and Integrity - ? Daily administration and support of FSL (Salesforce application), including but not limited to customization of objects, creation of workflows, fields, page layouts and validations. ? Stays apprised of technology advances and salesforce features to create and maintain a future state roadmap that contains the target advancement needs of the business. User Assistance, Training, Adoption and Satisfaction - ? Create and administer training to existing or new users/groups. ? Provide one to one training to end users on an on-going basis. ? Expand use of Salesforce.com ? attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system. ? Communicate regularly with user base regarding new features, enhancements Mani Vurimi Recruiter Staffing | Thoughtwave Software and Solutions Inc 314 N. Lake St, Suite 6, Aurora, IL - 60505