Position: Salesforce Business Analyst with Community Cloud
Location: Phoenix, AZ
Job Description:
· Key responsibilities this role is expected to effectively demonstrate are as follows:
· Understand clients' needs and translate into social business and digital solutions.
· Work with clients to identify, validate, and document business objectives through workshops, interviews and company research.
· Interpret business requirements to identify technology and operational implications.
· Provide best practice knowledge on business processes integrated with communities.
· Review, develop and execute plans to address user requirements, increase adoption and engagement on communities developed on Salesforce Community Cloud.
· Create business process flows, use cases, user stories, and test cases.
· Support senior strategist on sales calls, proposal development, and resource estimating.
· Assist in change management and community activation activities.
Skills and Requirements
· Basic skills and requirements needed to perform in this role are as follows:
· Bachelor’s degree in Business, Communications, Marketing, Technology (MIS) and/or equivalent work experience.
· 5+ years’ experience in a Business Analyst role.
· Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud
· Experience leading projects in process improvement, change management, organizational transformation, requirements management, and/or facilitating workshops.
· Experience with agile development tools such as JIRA.
· Familiarity with data analysis tools and methodologies.
· Strong consulting, problem solving, and critical thinking skills.
· Collaborative and consultative work style.
· Strong written, verbal and presentation communication skills.
· Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint).
· At least one Salesforce Community Cloud end to end rollout experience.
· Travel requirements are in the range of 25-50%.
· Salesforce Sales, Service, Experience Cloud Certifications preferred