Job Description :
Title: Salesforce Business Analyst Duration: 6 ? 12 months contract-to-hire Location: Remote (EST) Required Skills: 1. Salesforce BA experience (lead, 5-7 years, admin and advanced admin certification, architect mentality) 2. Agile background in Life Science or Manufacturing 3. Jira experience, also using Clarity will be a plus if they have 4. Salesforce Marketing Cloud, Drupal, etc is a plus Responsibilities: ? Perform business and systems analysis work; conduct requirements analysis via information gathering sessions with business users and technical staff, workshops and meetings to define business requirements. Develop supporting process flows ? Conduct analysis and documentation of existing business processes; recommend process improvements ? Creation of reports in Salesforce.com using report builder and other analytics tools ? Develop training materials and conduct training sessions with business users to improve adoption and efficient use of all systems related to the job functions. ? Work with and manage complex workflows as they pertain to business process ? Assist in the evaluation of App Exchange tools for feasibility and impact to the business ? Assist in the further development of our SF1 app features along with any future mobile solutions ? Provide IT support as a Salesforce.com Admin to commercial business users. This includes troubleshooting complex security and data issues. ? Create and maintain business requirement documentation which can include use cases, process flows, and system interface diagrams ? Assist with design documentation supporting business needs ? Communicate effectively with business users on the status of enhancements, projects and open production support tickets ? Develop comprehensive test plans with users, coordinate test activities and/or help execute test components Education and Experience: ? Proven knowledge of the software development life cycle ? Salesforce.com Admin Certification is preferred ? Proficient in utilization, basic configuration, high level design and overall approach of Salesforce.com as a CRM platform. ? Bachelor?s degree in Computer Science is a plus. ? 1-3 years of experience working in a Business Analyst or Salesforce Administrator function. Ideally, working on projects related to Commercial/Sales process improvement ? Hands on experience with Salesforce.com reporting and dashboards required ? Proven ability to provide business analyst deliverables on projects related to IT process improvement ? Experience supporting or working within a Commercial organization, preferably in the pharma, medical device, or any other regulatory controlled industry Preferred Skills and Competencies: ? Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously. Understanding of AGILE methodologies. ? Ability to work in a deadline focused, dynamic environment, consistently producing deliverables within agreed upon timelines ? Ability to analyze problems and develop solutions ? Ability to work across multiple business units with varying processes and requirements ? Excellent communication, influencing and negotiating skills are critical ? Ability to analyze business processes, design process improvements, and train business users to the new processes ? Excellent writing skills. Must have the ability to express strategy, technical knowledge, and processes in easily understood presentations ? Positive, results driven, rational, logical, team player. ? Ability to rapidly learn and take advantage of new concepts, business models, and technologies ? Ability to work independently & on multiple projects against deadlines ? Experience in the healthcare, pharma or medical device industry a plus ? Proficient with Microsoft Excel and is able to create complex formulas and pivot tables Physical Requirements: ? General office environment, may sit for long periods of time -- , Ramani Technical Recruiter Thought wave Software and Solutions 314 N. Lake St, Suite 6, Aurora IL 60506 USA Contact, EXT-127 MOBILE Email : Website: Fax