Role: ServiceNow Developer
Location: Austin, TX
· ServiceNow developer for HRSD/eDMS and CRM-WD integration
· 7+ years of experience of ServiceNow development
· 7+ years of experience in IT service management process design
· Overarching understanding of ServiceNow Enterprise product suite
· Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
· Ability to apply business concepts into a technical solution
· Web portal development skills, such as HTML, CSS, Angular JS, bootstrap
· Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB
· Ability to create reports using the standard reporting engine, plus metrics and SLAs
· Follow ServiceNow best practices (including scripting, security, implementation)
· Display aptitude in learning new modules based on training materials
· Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)
Clear written and verbal communication skills