Job Description:
• Define automation policies to ensure automation are well controlled Automation Tools, workflow development for Run Book automation
• Automation Tools and ITSM integration using the REST API payload Automation tools integration with other 3rd party tools using SOAP call
• Expert in scripting - Powershell, Shell, Ansible, Python Knowledge in Windows, Linux, Database, Middleware & SAN Infrastructure
• Knowledge of ITSM tools, monitoring tool with integration phase of RBA, Ansible, Splunk
• Expert in troubleshooting and technical knowledge on having core troubleshooting RBA, Ansible, Splunk.
• Automation Tools SME, expertise in implementation, managing, configuring, and troubleshooting specific tools related problems
• Automation Tools upgrade, enable new integration and support developer on any automation onboarding challenges
• Design automation workflow design, development, and integration
• Establish best practices, access security, data security, etc.
• Experience in any of the orchestrator tools like, EyeShare, UIpath etc.
• Knowledge of ITIL processes Experience in AD, Exchange, O365.
• Knowledge of having windows platforms and Unix platforms
• Knowledge of monitoring tools
• Good communication and interpersonal skills