eDataForce Consulting LLC
Flower Mound, TX
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Job Description :

UX Content Strategist  

About the Job

We are seeking a candidate with a background in content strategy and content writing to join the Merchandising Studio. The UX Content Strategist will define and create the content strategy and deliver the content for all the areas supporting att.com, including global navigation, search, account services, and buyflow. The UX Content Strategist will be supporting the scrum teams and partnering with developers, designers, product managers and business to release new features every two weeks

The ideal candidate has experience in short form and micro-copy.

Responsibilities and Day-to-Day View

  • Provide content writing and strategy expertise.
  • Manage the end-to-end content for sales, services, and support projects.
  • Review and collaborate on design images and wireframes for the best experience.
  • Make sure content always meets our style guide, editorial, SEO, and accessibility guidelines, and follows the AT&T Brand voice and tone.
  • Create customer journey maps, wireframes, storyboards, outlines, or other docs that help guide a project's content through several iterations.
  • Coordinate with Leads and other writers to keep copy, images, and wireframes consistent across the site.

 

Required Qualifications

  • Bachelor's Degree in English, communications, journalism, marketing, or equivalent experience.
  • 3-7 years moderate-level, real-world experience in B2C content writing with limited experience managing project content independently.
  • 2+ years of experience in content strategy, balancing user testing, industry research, and other analytics with the needs of marketing and business.
  • 5+ years of experience writing UX for the digital space, including mobile, apps, buyflow, support articles, and account services.
  • 3+ years showing exceptional collaboration skills; comfortable guiding stakeholders through customer journeys.

Preferred Qualifications

  • 1+ years Agile or development cycle experience
  • E-Commerce experience
             

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