Job Description :

Hi,

Hope you are doing well !!

We have urgent requirement for L2 Support/ .Net role at Phoenix, AZ Location, So please find the JD below and share me the updated Resume.

 

Job Title

L2 Support / .Net 

Years of Experience

7+ years

Exact Work Location

Phoenix, AZ (Remote till Covid)

 

Job Description:

Roles & Responsibilities:

Good understanding of Incident management, Problem Management and Change management process

•  Ability to coordinate with multiple stakeholders

•  Ability to understand overall technical landscape, coordinate with multiple teams in troubleshooting and resolving production issues

•  Good communication skills is a must

•  Experience working on Service Now/Ticketing tool

• Experience working on monitoring tools

• Experience in supporting L2, L3 App Support

• Experience in working on enhancements, code fixes and defect fixes using .Net technologies

• Provide Root cause Analysis for critical Incidents

• Proactively communicate status of critical applications to appropriate stakeholders

• Triage incident, identify resolution steps & escalate when required

• Analyze incident trends, identify solutions to reduce incidents, and recommend solutions to SMEs

• Respond to email questions regarding application delays, job runtimes, alerting, etc.

• Attend KT sessions, capture key LOB information as it relates

Provide On call support for critical issues during off business hours

• Identify and automate manual activities

• Change assessment and approval

• DR recoveries and validation

• Respond to audit requirements

 

 

 

Looking forward to work with you

 

Ram Gupta

Team Lead

Nityo Infotech Corp.

Suite 1285, 666 Plainsboro , NJ

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