NOTE: Regarding NX, bare minimum knowledge of NX is required, if not any CAD support knowledge should be fine.
Teamcenter User Support Engineer Job Responsibilities • Act as first point of contact for problem resolution and resolve key systemic production issues. • Support daily Teamcenter Multisite issues in US and APAC. Troubleshoot and resolve Multisite Share, Transfer, and data sync issues. • New users onboarding to Teamcenter and NX. Support end users in installing Teamcenter and NX. • Support various user issues like TC client setup, connection issues, workflow issues, data and process lock issues, TC-NX integration issues, import/export issues. • Support Data transfer (Part, BOM and files) issues with third party applications integrated with Teamcenter. • Unit testing, system integration and UAT testing. • Create Teamcenter user training material. Document FAQs for repetitive user issues. • Document test cases for system integration testing and UAT. • Work on TC-NX integration issues.
Requirements • • 6 years direct experience with Teamcenter Configurations and supporting Teamcenter L1/L2/L3 issues. and NX customizations and configurations on both server and client sides BMIDE using ITK, C++, JAVA and SOA. • Expertise in latest active Workspace versions configurations. • Teamcenter configuration expertise for BMIDE, TC-NX integrations, Active Workspace and NX Integration. Expertise in Workflows, Classification administration, project and Access Manager is must. • Daily User and admin support of TC and NX issues. • Documentation experience to create test case documents and User training manuals is must. • Teamcenter Multisite expertise. • Multi CAD admin and support experience is a plus. • Support users in the APAC region as required • Good analytical skills with expertise in overall Teamcenter product to solve Teamcenter end user issues • Should have strong teamwork skills and able to work in open team environment • Knowledge of Agile PLM and knowledge of consumer electronics is preferred.