Infoways
Trenton, NJ
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Job Description :
  • At least 8 years of CRM experience preferably with SFDC-based CRM solutions, minimum 5 years working in Salesforce.com ecosystem
  • Strong knowledge of Life Science (Pharma) – Sales Business and Sales Operations Processes, Validation Processes  
  • Strong teamwork skills with the ability to work in a cross-functional, global team
  • Experience driving change initiatives in a service environment
  • Recommend, prioritize, and enforce compliance with SOPs, SLAs, systems, or tools needed for the team’s job function, using templates and technology to improve efficiency
  • Function as SME for team on salesforce.com administration and configuration, integration capabilities across product suites, real-world salesforce automation, base salesforce functionality, and industry business processes
  • Lead on support and service issues, strategy, and approach
  • Remain aware of new product developments providing input and tactical direction to the business on customer service and support challenges
  • Ensure high quality, up-to-date documentation exists for all service arrangements
  • Prepare/engage/manage reporting of key team metrics, customer technical summaries, customer dashboards
  • Collaborate with internal and external stakeholders
  • Propose creativity and innovative technical solutions to customer problems
  • Ability to articulate scalable CRM solutions to both business and technical stakeholders, including customer IQVIA development and product management teams
  • Define, organize, prioritize, and document new or changing customer CRM requirements, working with the customer’s business stakeholders
  • Work with team to gain agreement with the customer’s business stakeholders on prioritization of changes and proposed timing of change order request
  • Proficiency in SFDC implementation and functionalities like cycle plan, call management, Sample management, Accounts management, Multichannel activities, Product management, Territory management, CLM management, Co-Browse and Approved Email etc.
  • Experience in developing Apex Classes, Apex Triggers, Batch Apex and Process Builder
  • Experience in large data migrations using SF Data Loader and Export/Import salesforce utilities
  • SFDC Admin or PD1 certification required
             

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