Job Description :

 

Job Details:

Responsibilities:

  • Provides BU Support, resolving issues not requiring extensive business / system knowledge.
  • Communicates incident status / clarifies issues with business partner.
  • Escalates incidents to seniors where business process and extensive system knowledge is required.
  • Resolves application incidents and problems that require app code and/or op modifications such as lower complexity software problem resolution, training issues and documentation, and data problems requiring moderate business analysis, extensive business, and/or system knowledge.
  • Responsible for a liaison role between the business and IT services providers to ensure functional specs are understood and they have what they need to develop their tech specs.
  • Analyzes issues to be solved within an enterprise and helps provide solutions to meet the desired business outcomes through the use of IT.
  • Understands and documents business requirements and user requirements to ensure system designs meets business needs.
  • Ensures knowledge transfer to the support organization occurs prior to system go-live.
  • Schedules and communicates the system go-live date.
  • Develops and/or update documentations and training materials.
  • Ensures IT and SOX compliance is covered.
  • Documents functional requirements that describe the system, process, or product to fulfill business requirements.
  • Responsible for functional design of application systems across all technologies and platforms.
  • Translates user requirements to process and data requirements.
  • Converts specifications about business problems into sequence of detailed programming instructions to solve business problems through automation support.
  • Constructs program flow charts to describe the processing of data and development of precise steps and processing logic across all platforms.
  • Provides broad understanding of platforms and applications across all technologies.
  • Functions as an IT advisor to the business units.
  • Oversees and guides the team of Business Analysts I, II

 

Minimum years of IT experience: 6+   

             

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