Job Description :
IDEAL BACKGROUND: Experience using Intune and/or Defender ATP in a larger organization would be ideal along with experience with security patch management with any product.

TOP REQUIREMENTS:
In-depth knowledge and/or hands-on experience with MSFT Intune/AppLocker/SCCM/Defender ATP, including migrating from other tools
Experience with managing applications in Azure
Comfortable with native MSFT GPO functionality and policy management via Intune

Title: Senior Microsoft Intune Support Engineer
Location: 100% Remote
Length: 12-month contract to hire
Interview: Phone and Skype

Required Qualifications:
In-depth knowledge and/or hands-on experience with MSFT Intune/AppLocker/SCCM, including migrating from other tools
Experience with managing applications in Azure
Comfortable with native MSFT GPO functionality and policy management via Intune
In-depth understanding of Windows profiles and application settings
Windows Functionality Process – Boot, Logon, Process Start/Stop
Basic network skills and troubleshooting
Basic Active Directory knowledge (SPNs)

Preferred Qualifications:
Development experience, C++, C# etc.
Intermediate/Expert PowerShell/VB Scripting
SQL – Database troubleshooting, topology design and T-SQL Scripting
General SQL experience
Introductory PowerShell scripting
Familiarity with troubleshooting and configuring IIS

The Senior Microsoft Intune Support Engineer is responsible for transitioning current suite of products responsible for enterprise policy, deployment, patch management and application security to Microsoft Intune/AppLocker/SCCM. This role will also be responsible for operationalization and ongoing support of Microsoft suite of applications and related infrastructure, including product lifecycle management, monitoring and issue resolution.

Primary Responsibilities:

Design and support migration of current suite of products to Microsoft Intune/AppLocker/SCCM tools.
Ongoing operationalization and support of enterprise policy, patching, deployment and application white/blacklisting via Microsoft Intune/AppLocker and SCCM
Manage our internal and external process documentation
Build internal support documents to capture steps used for issue identification, resolution and support reference
Issue prioritization and escalation
Build external support documents outlining issue identification, resolution and support reference, along with engagement process for escalation
Identify incident trends and drive to remediate larger and/or reoccurring issues
Development of new tools and processes to assist with automation, reporting and management of the services.
Multi-level communication skills – ability to speak to and troubleshoot with users of all levels.
On Call/Primary Contact availability.
             

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