Job Description :
QA tester for Voice Contact Center technologies (Voice, IVR, Call Routing, CTI and Agent Desktop and call routing)
• Effectively plan, define test Strategy/Test Cases, provide QA estimates, and provide test management and Test Reporting throughout the Testing cycle
•Create test cases, perform manual/automated testing and log detailed defects in Rally
•Experience in developing Manual and automation test strategies with CYARA
•Design and develop scalable, flexible, and cross-platform automation test frameworks.
•Proven track record with a minimum of 7 years software/computer engineering experience
•Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI and Agent Desktop and call routing)
•5+ working knowledge building out automation frameworks with in Enterprise SQA, deep knowledge of automation best practices.
•5+ years proven experience transforming manual testing teams to high efficiency, Automation centric SQA teams.
•Experience with Performance testing using Jmeter (Nice to have)
•Experience in testing Genesys call routing, CTI custom softphone applications; IVRs validation is a plus
•Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
•Experience using Agile Central, Selenium, and Cyara for automated testing.
•Experience with tools like JMeter, New-Relic, Performance Center and programming on JAVA.