Project Program Manager

Job Title: Project Program Manager

Location: Hartford, CT

Duration: 12+ Months

Experiences Required for This Role

Project Planning & Management – At least 3 years of experience and use cases with the following:

• Defining project scope and schedule
• Focusing on regular and timely delivery of value and ensuring sprints are completed on-time
• Organizing and leading project status and working meetings
• Preparing and distributing progress reports
• Communicating plan deviations
• Performing delivery planning for assigned projects
• Defining and managing a well-defined project management process
• Championing ongoing process improvement initiatives
• Risk/Issue Management & Mitigation – At least 3 years of experience and use cases with the following:
• Identifying and mitigating plans
• Resolving issues to keep the project moving
• Digital Platforms, Tools and Discipline – At least 2 years of experience and use cases with the following:
• Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration
• Establishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedback
• Leading documentation and communication throughout the product lifecycle for both technical processes and cross-functional teams affected by new change
• Using of productivity, communication, and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)
   

Knowledge, Skills, and Ability

• Project Management
• Experience with Jira and Confluence
• Developing and supporting modern, agile product and project management processes
• Establishing the project environment necessary to operate as a high performing cross-functional team in partnership with stakeholders
• Building and clearly communicating the vision, strategy, roadmap, and resources required for delivery
• Scoping, prioritization, and translation of technical and design tasks into delivery plans
• Government-specific task management
• Data-driven decision-making
• Performance in Complex Situations
• Communication and collaboration with state-wide partners
• Clearing challenges for team members
• Comfort in blazing a path through an ambiguous work environment
• Judgement fitting to the ever-changing environment
• Ability to juggle multiple project workstreams
• Service Design Team Building
• Supporting teammates' skills and behaviors development and delivery
• A balance between strong domain expertise and flexibility
• Prioritization, organization, and triage in an independent environment
• Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
• Ability to maintain strict confidentiality
• Judgement in dealing effectively and diplomatically with all levels of government staff
   

Preferred Skills & Qualifications

Other Desirable Skills

2 years of user-centered design

2 years of user research and analytics

2 years of management/supervisory experience

2 years of customer relationship management platforms such as Salesforce

3 years of web content management platforms such as Sitecore