Job Description :
GENERAL SUMMARY:
The Product group designs, creates, and implements capabilities that enable us to manage their business and maximize profitability throughout the retail client life cycle. Projects are designed to create sustainable competitive advantages that generate significant financial return and enhance the customer experience. The Customer Payments product owner will work to support the planning and implementation for new initiatives and the optimization of new and existing processes through delivery of customer payments related features and functionality for new and existing solutions within DG.
DUTIES and ESSENTIAL JOB FUNCTIONS:
· Collaborate with business stakeholders during the visioning and concept development of a product, including feature & story level development.
· Develop specifications for product features so that they are clearly understood by the development teams and ensure business priorities are met.
· Lead, manage and collaborate with cross-functional teams, business partners and stakeholders to identify product scope, dependencies and delivery timelines.
· Assess value, develop epics, and prioritize stories to ensure work focuses on tasks that provide maximum value and are aligned with business strategy.
· Document and educate on Agile methodologies and promote adoption across department(s
· Stay current and familiar with marketplace, make build vs buy decisions for the domain.
KNOWLEDGE and SKILLS:
· Responsible for multiple projects aimed at delivering customer payment solutions for both retail and digital including experience with pin pads, contactless payments, etc.
· Develop key initiatives into strategies and strategies into results through structured approach, rigorous analysis, and proactive communication
· Partner with the business to identify opportunities in current systems and process and create requirements for functional changes to maximize returns on application development efforts
· Maintain and prioritize a backlog of work items for multiple customer payment products
· Work with an application development team to communicate business requirements in order to manage resources, allowing for efficient and timely development in bringing products to life
· Learn and apply product management methodologies as part of an Agile project framework
· Lead independently to drive project work, deliverables and timelines across business and technology teams
· Proactively and effectively communicate changes to systems and tools to affected groups
· Identify and quantify methodology differences and impacts between current and future processes and systems advocate concepts with internal business groups where needed to drive change
· Provide research, analysis, and support for identifying, evaluating, and resolving strategic opportunities.
· Build relationships with key business partners and other brand stakeholders.
· Develops and manages project plans and key stake holder engagement strategy on all initiatives
· Bring form and structure to ambiguous situations
· Develop knowledge of industry trends to introduce continual process, tool and methodology improvement
WORK EXPERIENCE and/or EDUCATION:
· Professional Experience / Education
· BA/BS with emphasis on quantitative skills in economics, industrial engineering, business, mathematics
· 4-6 years'' work experience required
· Experience on projects with complex scope and with system and process implementations
· Experience developing and working with customer payments for the retail industry
· Skills:
· Demonstrated analytical and problem-solving skills with ability to identify effective solutions
· Experience with strategic and quantitative analysis – ability to gather and interpret data ability to perform analysis at a low level of detail
· Demonstrated learning agility in facing unfamiliar tasks or new problems open to change
· Proven ability to identify business objectives, develop and implement a business strategy on projects capable of exercising sound judgment in making reliable business decisions during execution
· Execution and results focused, with emphasis on on-time delivery, ability to structure complex work streams and work independently and with teams