Good afternoon
please share me the updated resume in word document as per client requirement -
Title: PC Support Technician
Work authorization: any (candidate must be authorized to work in US)
Must-have skills: 3+ in support; 2+ in Tier2 support (byt function);
troubleshout and support: OS, desktop sys (Windows OS, Office, Outlook, and Internet Explorer);
hardware and software >PCs, printers, hard drives, RAM, processors, CD-RWs, DVD-RW’s, multimedia kits etc.
TCP/IP, VoIP, VPN;
criminal justice exp - start with it, offered cand had it outdated
Location: Tallahassee, FL
Remote or onsite: Onsite
Type: Temporary Project
Duration: 7 months with possible extensions
Additional information: The candidate should be able to provide an ID if the interview is requested, to guarantee the Client that the candidate submitted, interviewing and showing up for work is one and the same
Requirements:
• Experience with the basic hardware and software products and problem solving/troubleshooting skills (3-5 years);
• Experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc. (2+ years);
• Experience installing, troubleshooting, and supporting desktop applications and operating systems including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer;
• Experience installing and troubleshooting computer hardware and software to include, but not be limited to, personal computers, printers, and peripherals in both a network and standalone environment;
• Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems;
• Experience with TCP/IP protocols;
• Experience with installing and troubleshooting 3270 emulation software;
• Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, RAM, processors, CD-RWs, DVD-RW’s, multimedia kits, and other peripherals;
• Experience using imaging software for deploying desktop PCs;
• Experience providing VoIP phone support;
• Experience providing VPN client support;
• Experience working for a criminal justice agency;
• Experience with Information Technology standards in a criminal justice environment;
• Experience supporting end-users in a criminal justice environment;
• Bachelor's Degree, from an accredited college/university, in Computer Science, Information Systems, other related field, or 4 years of equivalent work experience.
Responsibilities:
• Configure and install software for IT user desktops and laptops;
• Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware;
• Maintain desktop software and hardware;
• Support mobile workforce;
• Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems;
• Troubleshoot problems using scripts and checklists as guides;
• Escalate to Tier 3 support when necessary;
• Documents problems and resolutions;
• Perform end-user training, if applicable;
• Provide quality customer service;
• Participate in the testing and evaluation of new desktop packages;
• Implement prototypes