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Paycom Specialist
Oklahoma City, OK
Oklahoma City
OK
73179
Date
: Jul-02-21
2021-07-02
2022-07-02
Paycom Specialist
Oklahoma City, OK
Jul-02-21
Work Authorization
US Citizen
GC
H1B
GC EAD, L2 EAD, H4 EAD, TN EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect, Senior, Midlevel, Junior
Rate/Salary ($)
:
Market
Duration
:
Sp. Area
:
Project, Product Management, Dev Ops
Sp. Skills
:
Product Management
Permanent Direct Hire
FULL_TIME
Direct Client Requirement
Required Skills
:
Product Management
Preferred Skills
:
Domain
:
IT/Software, Financial, Government, HealthCare, Retail, Dot Com, Insurance, Pharmaceuticals, Manufacturing, Telecom
Work Authorization
US Citizen
GC
GC EAD, L2 EAD, H4 EAD, TN EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect, Senior, Midlevel, Junior
Rate/Salary ($)
:
Market
Duration
:
Sp. Area
:
Project, Product Management, Dev Ops
Sp. Skills
:
Product Management
Permanent Direct Hire
FULL_TIME
Direct Client Requirement
Required Skills
:
Product Management
Preferred Skills
:
Domain
:
IT/Software, Financial, Government, HealthCare, Retail, Dot Com, Insurance, Pharmaceuticals, Manufacturing, Telecom
cyitechsearch
San Jose, CA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
RESPONSIBILITIES
Manage and build relationships with assigned book of long-term clients via phone and e-mail
Investigate, troubleshoot and resolve a high volume of client inquiries received through both phone and e-mail while anticipating additional questions and needs
Provide proactive service and consultation to maximize client employee usage and overall system utilization
Contribute to client retention and satisfaction through timely follow-up and completion of issues
Determine appropriate resources necessary for each client inquiry and issue resolution
Coordinate with internal departments and higher-level specialists as needed to resolve client projects
Enter relevant information into the CRM system after each contact to ensure quality data to enable effective client retention
Train clients in the use of the Paycom system, proactively identifying new client users and providing one-on-one system training when appropriate
Ensure payrolls for all assigned accounts are processed with 100% accuracy.
Actively engage in continuous learning and self-improvement to complete required training programs, enhance system knowledge and stay up to date on legislation impacting clients
Provide system feedback to product management on behalf of clients
Qualifications
Education/Certification:
Bachelor’s degree, preferably in a business-related field, or equivalent experience
Preferred Experience:
Fluent in and English and Spanish (ability to read, write and translate in both languages)
Experience working in a client facing role
Experience as a user of the Paycom system
Experience utilizing excel for imports and exports of data with ability to perform moderately complex tasks, such as working with large data sets, pivot tables and completing formulas.
Experience troubleshooting complex client inquiries utilizing problem-solving and analytical skills
Demonstrated collaboration and experience influencing and persuading business leaders
Skills/Abilities:
Technically savvy with the ability to instruct clients on the use of Paycom products
Comfortable with high volume inbound and outbound calls and using persuasion and influence to drive outcomes.
Strong relationship building ability
Professional communication through phone, email, and in person
Strong listening skills and ability to apply empathy.
Computer skills in Windows and MS office and the ability to easily learn new applications.
Ability to work within a team to initiate solutions and to assist team members in meeting performance goals.
Adapt and thrive in a fast-paced, changing environment
Self-motivated to complete assigned tasks and projects on time
Ability to maintain organization of multiple tasks and projects
Strong attention to detail
Ability to maintain professional communication during all client interactions
Perpetual learner
Willingness to work overtime and additional hours outside normal shift. Working some weekends will be required to meet team and department goals.
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