DirectClient: Texas Department of Transportation(TXDOT)
Solicitation0
Title: Organizational Change Management(OCM) Analyst
Location: 3712 Jackson Ave, Austin, TX 78731
Duration: 12 Months with possible extension
Last date for submission: June 9, 2021 (2.00 PM-CST)
DESCRIPTION OF SERVICES:
The Organizational Change Management (OCM) Analyst is responsible for capturing the effectiveness of the Customer Relationship Management (CRM) initiatives and projects progress through the configuration and maintenance of data, analysis of key metrics, creation of visualization solutions and communication of results to enable timely, effective action planning and the success of the CRM program. This role owns complex data sets across a variety of sources, produces analytics to visualize data, and creates clear, tailored performance dashboards and all communications that provide insights to leadership, ITS teams, customers and stakeholders.
WORKER SKILLS AND QUALIFICATIONS (Required)
Minimum (Required):
Years Skills/Experience
3+ Provides project teams with coaching and guidance based on industry best practices to improve cross-functional coordination and communication during project execution.
3+ Facilitates the formation and ongoing prioritization of the CRM program. Assists in monitoring and evaluating the health of the CRM program. Recommends course corrections when necessary. Supports CRM governance decision making, including facilitation of ongoing governance meetings. Participates in the ongoing CRM risk management process.
2 Develops and disseminates performance measures and reports on the status and health of the CRM. Develops and continually improves standards, guidance, and templates to inform the execution of change management programs, projects, and services within the CRM.
2 Compiles weekly status reports completed by change managers. Creates a weekly executive summary of all project statuses including highlights for leadership's attention.Generates high-quality, tailored reports and analysis to inform the decision making of senior leadership.
2 Develops content for dissemination to non-technical users.
2 Supports the development and maintenance of relationships within ITD and across the agency. Develops and executes communications plans for the CRM to communicate project work, priorities, and impacts across the agency in an effort to provide transparency into CRM projects.
2 Provides project teams and users with documentation based on industry best practices to improve understanding of technical changes.
2 Monitors new advances in change management analytics and identifies opportunities to leverage innovations to support change management and performance metrics. Supports efforts for continuous improvement.
2 Contributes to an inclusive environment that values differences by building and maintaining collaborative relationships with team members, peers, and ITD leaders. Actively embodies ITD values and behaviors including accountability, ethics, and best-in-class customer service. Contributes to a culture of trust and transparency by sharing information broadly, openly, and deliberately.
2 Supports the vision for Engagement, Culture, and Communications. Works closely with team members and management to implement and support effective solutions for change management. Maintains currency with technology, standards, and best practices. Supports process improvement efforts within the team and across ITD.