Job Description :
Job Description:
This role requires experience of successfully delivering CRM projects in large corporate environments and requires someone who have hands on development experience and understands how business works and how CRM solutions can support the business 

BASIC QUALIFICATIONS:
2-6+years of experience in complex product development, support or consulting roles
Minimum 1+ Years of experience in developing BUI extensions using BUI Extensibility Framework
Have strong experience in Integrating CRM solution with third party apps(Inbound/Outbound)
Own development responsibility from definition through delivery
Experience in below Oracle Service Cloud areas:-

Fundamentals
Oracle Service Cloud application overview
Custom Script, Custom Process Model(CPM),Customer Portal Configuration
Navigation (panes, ribbons, explorers, and help)

Initial Setup
Navigation sets, profiles, permissions, and queues
Staff accounts, groups, and passwords
Customizable menus and values

Core Functionality
Business rules (states, functions, variables, conditions, expressions, and actions)
Workspaces (displaying and editing records)
Workspace rules and triggers (dynamically adjust display, behavior, and values)
Custom objects, and relationships (packages and deployment)
Creating and monitoring answers and the knowledge base
Service level agreements (SLAs), response times, and holidays

Agent assistance
Guided assistance (questions, answers, responses, and branching)
Agent scripts (pages, fields, controls, questions, branching, rules, and events)
Workflow processes and templates (user interface, automation, search, and decision elements)

Interactions
Messages, templates, notifications, emails, and tracking
Surveys and results
Chats, routing, skills, and advanced routing
Mailboxes (outgoing and incoming), email addresses, and distribution lists

Technical Skills
All of the above and strong coding skills in one of the areas such as .Net, PHP, Java and Bootstrap Technologies. People familiar with Angular JS will be preferred. Having experience in the following will be preferred:
BUI Extensibility Framework/ Add-ins Net for Classic/advanced Agent Console, Java script for BUI)
Custom Script and Custom Processes (Event Handlers)
Customer Portal Development
Experience integrating with REST APIsnbsp;

PREFERRED QUALIFICATIONS
Strong, independent thinker with an ability to build credible relationships within customer environments
Hands on experience in preparing Design, Technical Specifications, Test Plan, Change Management and User Guide documents
Develop a trusted relationship with key stakeholders
Experience with Agile and Waterfall Methodologies
Genuine passion, interest, willingness and ability to adjust to continuously changing priorities and needs
             

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