• Must be highly experience with the Microsoft O365 suite & collaboration services (Outlook, SharePoint, OneDrive, Teams/Skype, Outlook etc.)
• Working knowledge of Office365 Security and Compliance Centre
• L1/L2/L3 - Server Level of support for Email infrastructure hosted on Microsoft Exchange Server
• Troubleshoot various Office 365 issues including connectivity and mobility in coordination with the Workplace providers
• Experience with email system (e.g. on premise and cloud) administration services (e.g., mailbox administration, add/move/delete, mailbox permissions, creation of distribution lists and owners, manage address list, creating storage groups, backup/restore), including wireless device components
• Public folder administration services (e.g., creation/deletion of folders, folder owner permissions and ownership assignment, and folder replication management)
• Able to Install, test, provide technical support, database administration and security administration for electronic mail & SharePoint farm environment – On-Prem & Cloud
• Provide Level 2 and Level 3 messaging technical assistance and subject matter expertise support as required and escalate to Level 4 manufacture as required to resolve issues as needed in a timely manner
• Able to Provide configuration support for messaging connectors (e.g., SMTP) to the Internet and other electronic mail systems
• Experience in providing messaging backup and recovery and archiving to meet requirements (e.g., Enterprise Compute, regulatory, compliance requirements)
• Assign Office365 licenses, set permissions, troubleshoot issues
• Experience with Perform mailbox provisioning (e.g., retention, size, archival)
• Experience with Install, manage, configure, maintain, patch, support, and continually update the electronic mail infrastructure and related components for both on premise and cloud environments.
• Maintain SharePoint N-1 software compliance, provide patching, coordinate upgrades with the City and Third-Party IT Providers, perform testing of upgrades, and perform migration of sites and application configuration and data upon upgrades
• Ensure 24x7 availability through proactive measures and ready to do rotational shift
• Self-motivated & ability to work under own initiative