Career Path Description:
Manages the Information Technology (IT) infrastructure within an organization, including the physical network from a client perspective. Configures, installs, maintains and upgrades applications and client hardware.
Position responsibilities:
Under direct supervision, provides technical support to the organization's internal users of computer applications and client hardware.
Answers highly complex questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center.
Applies expertise and knowledge of industry trends when performing network services, software systems engineering and/or application development in order to restore service and/or identify problems.
Responsible for troubleshooting tracking log ensuring timely resolution of problems.
Mentors more junior staff.
Develops global standard images.
Continuously working to enhance solutions and towards efficiency.
Education required:
Degree qualified in Computer Science, MIS or other related discipline, or equivalent work experience in Desktop Support or Computer Operations.
Experience Required: 6 to 8 years
Certifications: None Specified