Networking Expert In ( LAN, WAN, WIRELESS, SECURITY) Location @ Initially  Remote

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Role: - Networking Expert In ( LAN, WAN, WIRELESS, SECURITY)

Location: - Initially  Remote

Client: Infosys.

·         To lead Network monitoring and complex troubleshooting activities over supported network/IT Infrastructure covering multi-vendor and multi-site large enterprise environment.

·         Lead all critical P1/P2 incidents reported by business and Collaborate with other technical SMEs on all incidents affecting production systems.

·         Troubleshoot and resolve network and Security incidents, Coordinate with wider team (onsite and offshore), OEM support teams to resolve issues

·         Lead technical discussions and have up to date knowledge on the latest industry trends and technology.

·         Measure, report and Maintain all service delivery KPIs / SLA as defined in the service contract.

• Analyze data relationships and dependencies, business and service delivery processes and communication needs regarding existing and new systems

·         To raise equipment Return Material Authorizations (RMA’s) and to track these through to problem resolution

• Follow up on problem management and investigate workarounds and permanent fixes for reoccurring incidents
• Executes activities safely in accordance with the relevant Technology and HSE Standards.
• Reports events and hazards in a timely and accurate manner.

A.   Technical Expertise Area

All Job function will require to be demonstrated in following specialised area of IT   Infrastructure

Mandatory

·         Multiple tool sets like Solarwinds , ServiceNow, Dynatrace etc

·         Network – WAN/LAN/WLAN/MAN/MPLS/VPN and data communications technologies.

·         IP Routing protocols – BGP, EIGRP, OSPF,VRRP,LDP,RSVP, STP, RSTP, MSTP,Multicast,Policy based routing

·         Switches/Routers/Load blanacers/WAN Optimizers/ Firewalls

·         Routing, Switching,WAN Optimization and Load balalncing

·         Network technologies and solutions including IPv6, MPLs, BGP, EIGRP, OSPF, HSRP, multicast, policy-based routing, ether-channel, QoS, traffic-shaping, Load balancing, VPN tunnels, WAN Optimization.

·         Clear understanding of 802.11a/b/g/n Wi-Fi standards and related components

·         Wireless Controllers and Access Points

·         Network security policies and firewall administration for Cisco , CheckPoint and PaloAlto firewalls

·         IDP / IPS management

·         BIGIP F5 (LTM and GTM)

·         Good understanding of Juniper Q-Fabric Operation & Design

Preferred 

·         Creation and maintenance of VLANs & network segregation.

·         Cisco Nexus 5k,7k and 9k and Riverbed steelhead CX,DX and EX series.

·         Load Balancing, including priority group activation and connection limits. Persistence concepts

·         BIG-IP GTM: Global Traffic Manager - Installation and Licensing, Accelerated and Intellegent DNS Resolutions, LDNS Probes and Metrics, DNSSEC, iRules, Synchronization, DNS Integration, iHealth

·         Knowledge of JUNOS/Juniper Platform is highly preferred.

·         Advanced knowledge of Juniper VPN gateway’s Operation & Design

·         Juniper/Cisco Integration

B.    Experience/Skill requirements

This section describes the applicants required experience, skills set and knowledge about various products in the functional expertise area

Mandatory

·         Industry experience: Telecom/ISP/Enterprise networks

·         Years of experience: 7+ years of working experience on IT Infratructure function like LAN/ WAN / Wireless and Network Security areas

·         Remote Monitoring and Major Incident Management Experieince is a must

·         Excellent oral and written English communication skills.

·         Understanding of multiple tool sets like Solarwinds , ServiceNow, Dynatrace etc

·         Well organized and able to do multi-tasking, problem solving, trouble shooting techniques and strategic thinking.

·         Proven ability to work collaboratively with, OEMs ,  field technicians and external customers and offshore teams

·         Proven Network Troubleshooting skills

·         Proven troubleshooting skills in Network security areas firewalls ( CheckPOint , Cisco , Juniper ) and IDPs and IPS appliances

·         Experience in troubleshooting  Cisco/Juniper/Riverbed/F5 technologies devices

·         Technical knowledge and experience in management of large enterprise customers network

Preferred

·         Customers handling and stakeholer management skills.

·         Strong experience in supporting networks for mid-to-large corporate customers.

·         Ability to influence, persuade and mobilize internal/external resources to fulfill customer requirements.

·         Demonstrated ability to build strong & effective customer relationships.

• Analytical skills to interpret IT user requests and understand end user requirements.

·         Solid knowledge of the IT Service Management framework, practices, and process experience in Information Technology.

·         Experience of direct exposure to customer, fault mitigation and escalation process to all operational levels.

C.   Education Qualification

·         Bachelor’s Degree in Engineering. Number of years of experience may vary based on Bachelors or Master’s Degree. Any additional education will be added advantage.

D.    Certifications (Any one of the below mentioned certifications is mandatory)

• CCIE/CCNP/CCIP in Routing/Switching/Wireless, F5-CA,F5-CTS,F5-CSE,Riverbed,JNCIS-SP/JNCIP-SP, Checkpoint Certified

E.    Shift Timing Requirements (Mandatory)

·         Should be ready for 12 hr. shifts

·         Should be ready for night shifts

Shravan

Burgeon IT Services LLC

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