Role: Network Video Engineer
Location: RTP, NC
Minimum years of experience: 5 Years
Skill Set :
Cisco Call Manager, Cisco Webex Hardware integrations, CUCM, Webex, TelePresence end points, routing/switching, VLANs, VPNs, and 802.11a/b/g/n/ac wireless.
Duties and Responsibilities:
- Bachelor’s degree in Computer Science, Computer Engineering, a related field, or equivalent work experience.
- Exposure handling critical issues for all level of workers (Executive, High Touch, etc…)
- Must have excellent customer facing skills, problem solving, troubleshooting skills, and documentation skills
- Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, VPNs, and 802.11a/b/g/n/ac wireless.
- Understand and utilize Unix Console Commands to troubleshoot and diagnose Meraki devices and Meraki Dashboard services.
- Expertise and hands on technical experience with the Cisco collaboration portfolio including WebEx, Unified CM, Expressway, CUBE, IP Phones and Video Endpoints.
- L3 expert knowledge to installation, configuration, and management of Cisco WebEx hardware including WebEx Desk Series, WebEx Room Series, WebEx Board Series, WebEx Room Kit and Cisco WebEx Telepresence 3rd party integrations.
- Work directly with the Client SME related to design, and deployment, management, and troubleshooting issues related to Cisco WebEx hardware mentioned above, and Cisco Control Hub center (user management, compliance, reporting, auditing, and troubleshooting).
- Excellent time management, follow-through, and attention to detail.
- Ability to clearly and concisely articulate both technical and non-technical concepts to third parties
- Provide knowledge transfer and detailed design/operational documentation to clients.
- Provide quality assurance documentation review and peer review on projects.
- Strong skills in UC / Collaboration and solid router/switch expertise
- Experience in support of enterprise level video device support (Webex experience a plus)
- Virtual Meeting platform support experience (Webex a plus)
- Understanding of and/or certified in Agile delivery methodologies.
- Comfortable working in agile organization & teams, leveraging Kanban or scrum boards.
- Knowledge of JIRA Cloud, JIRA Align, AHA
Networking certifications a plus: CCNA, CCNP CWNA, etc