Job Description :
Job Title: Network-Genesys Location: Guadalajara, MX Full Time Client: HCL Mexico Good understanding of SIP Protocols, Genesys Framework and Architecture Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights Good troubleshooting experience in Genesys infrastructure. Good understanding of the following Genesys Products Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement. SBC Management Trunks, E1/ T1(CAS, CCS), SIP etc., Gateway protocols: SIP and MGCP