Job Description :

i. Adhering to SLAs ii.Mentoring / Training Team Members iii.Handling tickets / requests iv.Perform root cause analysis v.Troubleshooting technical issues vi.Defining processes and ensuring that the processes are adhered to vii.Oversees and is responsible for successful completion of Installation, configuration and migration viii.Ensure maximum uptime according to the SLA ix.Understanding of Multi-geo support environment x.Responsible for building / maintaining a test environment xi.Improves and maintains customer and employee satisfaction xii.Suggests new technologies and design changes xiii.Monitoring and maintaining SLA requirements by the team members xiv.Testing / Auditing/processes as required from time to time xv.Identify Skill gaps and plan for training / knowledge updating

i.Router - Cisco, Avaya (Extreme), Juniper ii.Switch – Cisco and Avaya (Extreme), Juniper iii.WLAN Access Points – Cisco and Aruba iv.Firewalls – Cisco, Juniper and Fortinet v.WLAN Appliance – Cisco and Aruba vi.IPAM – Infoblox /others vii.WAN Optimizer - Riverbed / others viii.Packet Shaper - Bluecoat ix.Terminal Server - Ion systems /others x.Load Balancer - F5

.Min 8+ years of Network administration experience in large enterprise environment ii.Should have Cisco and other industry standard networking certifications iii.Extensive experience in System Fault Tolerance, Networking Designing, Business continuity and Disaster recovery iv.Expertise in the analysis, implementation, troubleshooting & documentation of LAN/WAN architecture and good experience on IP services. v.Excellent communication and conversation skills (Verbal and Written) vi.Experience in representation in Change Advisory Board (CAB) meetings vii.In depth understand and troubleshooting skills for data centers Technologies (vPC, VDC, OTV, FEX) viii.Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problem

x.Excellent hands-on experience on Cisco, Juniper & Extreme devices (Routers, Switches L2/L3, Firewalls etc) xii.Excellent hands-on in Cisco & Aruba WLC/Access point xiv.Handling escalated troubleshooting calls related with Routing, Switching, Wireless, Firewalls & VPN xv.Excellent hands-on experience on Cisco Nexus Series of switches, Juniper SRX series & Fortigate. xvi.Excellent hands-on experience on Wireless LAN technologies – Cisco and Aruba xvii.Excellent hands-on experience on WAN Acceleration/optimization Riverbed xviii.Network Management tools – Solar Winds, HPNNMi or Splunk etc xix.Application Load balancers F5 Big IP LTM/GTM or Citrix NetScaler xx.Hands-on experience of implementing & Troubleshoot of Infoblox solutions such as IPAM/DHCP/DNS/vDiscovery xxi.Hands on Experience on DHCP scope creation, DHCP option management understanding about servers, and windows platform xxii.Should have Experience in designing POA for complex Change/Project. knowledge in preparing RFO, RCA's, documentation, Knowledge Bank. xxiii.Experience in AWS or AZURE or any cloud technologies will be an added advantage

.Excellent communication and conversation skills (Verbal and Written) ii.Good documentation skills iii.Should have excellent customer handling skills iv.Able to handle high pressure situations v.High level of acceptance vi.Can drive HCL’s value and its methodology

ITIL v3 /v4 · CCIE -R&S or equivalent associate · CISSP, CISM, CCSP · OEM specific Expert level certifications(Cisco,Juniper,Fortinet)

             

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