Network Administrator 1
Top Skills & Years of Experience: Please see in Job description
Interview Process: Teams with camera on
Duration: 30 Minutes
Work Location: On-site 100%
Travel: Yes
Please note the position does have the chance to get converted to direct after 6 months on assignment.
This position requires a detail-oriented professional with a passion for public service in the Information Technology field. Responsible for a wide range of desktop and network applications, this includes their uses, how to maintain and manage them. Responsible for ensuring that the uptime, performance, resources and security of the computers they manage meet the needs of the end users. Must be able to provide excellent next level support for customers (both DTI and other state agencies) and customers in compliance with DTI policy and procedures. Services provided will be primarily rendered through a combination of personal effort, joint effort with others in the workgroup and in collaboration with other DTI staff, vendors and customers. Requires excellent communication and problem solving skills.
The Network Administrator is expected to possess technical proficiency in support, configuration and reliable operation of Windows OS, MacOS, Android, IOS, Linux and at least one other core Technology Domain listed. A qualified candidate must have the aptitude and drive for learning the other Core Technology Domains.
Top 3 Skills and experience:
1. Windows OS Troubleshooting 2+ year preferred,
2. SCCM Packaging 2+ year preferred,
3. PowerShell Scripting 1+ year preferred
The Core Technology Domains include the following:
• Installing, configuring, supporting and maintaining physical and some virtual Windows Servers
• Utilize management solutions such as KACE, SCCM, BigFix, and MDT to provision, deploy, update and troubleshoot end-user devices
• End user management solutions such as Active Directory, Desktop Authority, and Group Policy Management
• Internet Protocol (IP) and subnet management solutions such as Infoblox or Microsoft DHCP server
• Secure various end-user devices on a network such as mobile devices, laptops, desktop pcs and servers, on a network using security solutions such as McAfee EPO, CrowdStrike, and Microsoft Bitlocker Administration Management.
• Writing automation scripts in Powershell, Ansible, and/or SQL
The Network Administrator will report to a Service Support Administrator.
•Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.
•Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
•Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
•Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
•Responsible for logging incidents and problem resolution activities into a computerized tracking system.
•Responsible for maintaining a robust and accurate knowledge base repository.
•Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
•Responsible for generating help desk related performance statistics, as required.
•Responsible for training support staff, as required.
•Responsible for training support staff, as required.
•Responsible for maintaining backend systems: Active Directory, A e Creative Cloud, Workspace One, Intel AMT EMA, Beyond Trust Remote Support, Citrix XenApp and XenDesktop, Dell Command Toolset, Quest Desktop Authority, Quest KACE System Management Appliance, Infoblox DHCP, JAMF, PrinterLogic, Microsoft Endpoint Configuration Manager, Stealthbit Stealth Audit for File Servers, VM Horizon, and many Powershell Scripts.
•Position res