Job Description :
JOB TITLE: MOBILITY ANALYST
JOB LOCATION: HORSHAM, PA
DURATION : 6+ MONTHS CONTRACT
POSITION SUMMARY:
The Mobility Analyst is responsible for ongoing support of the telecom expense management solution. Support of end user Mobile Devices and hands-on support of all executive mobility issues.
The ideal candidate will have a proven and demonstrable track record of being a leader in driving mobility infrastructure projects forward, as well as a rich history in providing excellent support to executive members. Unquestionable comfort in acting as both the face and core member of the mobility team is vital. Perform data analysis and executive reporting. Working with carrier, third -party, and BBU data, create necessary usage, exception, contract analysis, and cost/savings reports.
KEY JOB RESPONSIBILITIES:
· Provide high-quality technical support to effectively diagnose and resolve support incidents reported by our executive members.
· Provide support of Handheld and mobile device lifecycle.
· Act as primary liaison between BBU and third-party mobility vendor.
· Address issues with data feeds, user portals, incident escalation, equipment lifecycle coordination, and carrier coordination, TEM, etc.
· Assist with the thorough documentation, maintenance, and continuous improvement of standardized processes around mobile devices and our third party vendors.
· Provide functional expertise on projects and assist with requirement gathering, identification of emerging technologies, and business case development.
· Lead with the development of a set of core images/profiles, including operating systems and application configuration settings, ensuring interoperability among the applications and images/profiles.
KNOWLEDGE, SKILLS, AND ABILITIES:
· Advanced skills with telecom expense management and mobile device technologies, toolsets, and methodologies.
· MAAS360, Intune, Apple iOS and Google Android devices, (Zebra or Honeywell) handheld devices, Configuration profiles, Compliance Policies, Application Management
· Work with legal and HR departments, and other management teams, for data retention, legal hold, subpoena activities
· Advanced Skills in device support for IOS, Android, Handhelds
· Ability to effectively interact with all internal and external stakeholders involved in Mobility support, as well as customers at all levels in the organization.
· Strong task and time management skills, excellent oral and written communication skills, strong technical writing/documentation skills, and strong technical expertise on all aspects of Mobile devices.
· Ability and initiative to quickly/continually learn and proactively stay on top of latest mobile device and Android/Apple management technologies.
· Ability and initiative to make decisions on own.
· Ability and initiative to drive efforts from beginning to end with little supervision.
· Take ownership of current projects and act as the principle driver
· Manage a timeline of deliverables, including measurements of success & real-time analysis of the impact being provided
· Interface with outside vendors, third party support teams, and various external resources to accomplish the established goals provided by leadership
EDUCATION AND WORK HISTORY:
Bachelor''s degree in a work-related field/discipline from an accredited college or university.
Experience: 5-7 years of progressive responsibility and directly related work experience.
Skills: Exemplary customer service skills.
High proficiency with Excel (table joins, vlookup, pivot tables, etc and PowerPoint
Certification: MaaS360, Microsoft Intune or other MDM packages, Android Certified, Apple Certified, ITIL a plus
Hours of Operation:
This position requires the individual to be on-site 5 days a week within the hours of 8:00 am and 6 pm.
Hours of operations are subjected to change based on business needs.
Available on-call, nights and weekends, for major incident and executive issue resolution