Job Description :
Role: - Mobile Specialist 2/MS2 76388
Location : Columbus, OH
Duration : 7 months
Relevant Experience
* WFC Configuration and alignment with Organization Pay Rules
* 5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience. 5+ years of experience must have been in the calendar years 2008 to present.
* Experience with mid-sized/large workforce use of Kronos (i.e. over 10,000 employees)
* Experience supporting Kronos for union/bargaining unit workforce
* This position requires this contractor to work on-site in Columbus, Ohio after the Covid work-at-home order is lifted
Preferred: Hands on experience with the following:
* Workforce Scheduler Module
* Workforce Activities Module
* WFC Mobile Application Support
* Experience working with Kronos Cloud support
* FTP/SFTP experience
* Time Clock Management/Management of Timecards
* Integration to PeopleSoft HCM Applications
* WFC architecture and technology experience including database support, SQL and reports development
* Public Sector experience
* Project Management experience
* Excellent verbal and written communication skills
* Ability to interface and resolve issues across all levels of an organization
Preferred Education and Training
* 4-year college degree
* ITIL concepts
* Kronos WFC training courses (please list)
Work Breakdown
* 40%: Configuration & Functional Support
* 40%: Kronos support as described in this document
* 20%: Interaction with customers (agency business owners)
Role Description
* Configure and maintain the Kronos system
* Collaborate to assess requirements and onboard remaining agencies into Kronos
* Assess and help deploy the Activities and Advanced Scheduler modules to new and previously onboarded agencies
* Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application and its integrations
* Identify and troubleshoot production issues and problems in the Kronos Workforce Central application
* Consult on application aspects of break/fix approaches and planned enhancements
* Test and work with internal support teams and Kronos Cloud teams to upgrade Kronos and deploy service releases
* Maintain the integrity of existing Kronos Workforce Central Operations Processes
* Proactively identify and implement service improvements in operational delivery processes
* Conduct cause analysis for incidents and events affecting Kronos Workforce Central system
* Document results of analysis in Event and Incident Management databases
* Help identify and implement Kronos Workforce Central performance improvements
* Customize Kronos software to meet the State''s needs
* Develop and/or run existing SQL based queries to assist in data management
* Provide program specific input for training teams and support adoption for new agencies
* Develop documentation for the configuration of the software based on discovery and union contracts
* Be part of discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software