Mobile Infrastructure Engineer
Experience level- 3- 5 Years
Responsibilities
• Troubleshoot simple to complex issues and take initiative to resolve them related to Citrix XenMobile, Citrix Cloud, and Intune Support and Work Tools like Notate, Box, Office 365
• Perform daily monitoring of relates systems and proactively takes necessary measures to proactively support Infrastructure environment
• Provide day to day customer support in the context of resolving their issues, following up, and/or providing status of issues
Required Tools:
• XenMobile console
• Service Now
• Datadog, Splunk, Spectrum
Skills:
• 2+ years demonstrated experience with Mobile Device Management (MDM) and Mobile Application Management (MAM)
• Working knowledge of Android, iOS, and iPadOS
• 2+ years demonstrated experience supporting Microsoft Office Tools
• 1+ years in any customer facing role; Customer Service Experience
Preferred skills:
• Working knowledge of Apple Configurator, Apple Business Manager, Android Enterprise, XCODE, ADB, and NetScaler
mehnaz AT sierrasoln DOT com
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