Job Description:
Mobile Device Administrator will ensure efficient mobile operations for the end-user community. This includes providing support for mobile devices and products, including IOS, Android, MIFI, and Hotspots devices. This role requires the active monitoring of Mobile Service Desk tickets; resolving end-user requests; and completing new hire deployments, all within established SLAs. The Mobile Support Technician must have the ability to work with minimal supervision, be self-motivated, be able to handle multiple tasks simultaneously, and prioritize work at all stages of the Mobile Support Lifecycle.
Qualifications and Requirements:
• Minimum 3 years of relevant experience working with mobile devices;
• Knowledge of Microsoft Windows Desktop and Network Operating Systems
• Knowledge of communications protocols and network concepts
• Knowledge of Microsoft Office suite of applications with concentration in Microsoft Outlook email Client
• Enterprise mobile device management support and recent experience with AirWatch MDM
• Detail Oriented
• Self-motivated with the ability to work with minimal supervision
• Ability to multi-task
• Ability to manage time commitments while managing multiple tasks
• Excellent verbal and written communications skills.
• Experience with Android and iOS
• Ability to learn and support new systems and applications
• Strong Work ethic and ability to deal with frustrated users
• Knowledge of Exchange online environment