Qualifications and Requirements:
• Minimum 3 years of relevant experience working with Microsoft Dynamics CRM;
• Deep know-how and proven record with Microsoft Dynamics CRM implementation lifecycle (participated in at least two implementations);
• Experience working with Microsoft Dynamics 365 (CRM, Online);
• Strong knowledge of Microsoft Dynamics CRM concepts (i.e., Configuration, Customization, Workflow, Integration etc.);
• Experience developing and employing functional project artifacts (Solution Designs, Use Cases, User Stories, Requirements Definitions, Process Definitions, User Interface Design);
• Experience working with formal SDLCs, business analysis methodologies and major project management methodologies (Agile, Waterfall, etc.);
• Experience using standard project tools including Microsoft Project, Excel and PowerPoint;
• Proven experience in defining requirements for solutions in multiple-entity environments (multiple agencies, business partners, etc.);
• Ability to take the initiative, be a decisive decision-maker and show confidence in decisions made;
• Ability to take strategic direction from executive management and participate in strategic planning activities throughout the lifetime of the project;
• Ability to see tasks through to completion without significant guidance;
• Experience with Portals for Microsoft Dynamics CRM;
• Experience with Unified Service Desk for Microsoft Dynamics 365;
• Experience in performing Analysis and Design on large systems integration projects with multiple organizations;
• Experience with cloud-based CRM solutions;
• Experience with Azure DevOps, Jira or other issue/project tracking/management tool;
• Strong writing skills;
• Microsoft Dynamics CRM certification(s);
• Excellent oral and written communication skills and the ability to clearly articulate to all project members and stakeholders;
• Team player who works well with technical and non-technical resources;
• Should be organized and good at managing deliverables, meeting notes, presentations and other documentation/communications.