Role: Messaging Specialist
Location: East Aurora, New York
Experience: 8+ years
Requirements:
· Strong experience as a messaging specialist and in specific messaging roles (we’re not looking for a generalist server or infrastructure engineer)
· Strong Microsoft Exchange Online / O365 / Intune / Skype Teams skills
· Strong understanding of messaging security principles (DMARC/DKIM/SPF/Mail Encryption and Message Hygiene)
Responsibilities
· Supporting the key enterprise scale IT Messaging systems (such as E-mail and Instant Messaging) which are deployed globally.
· Proactive system support
· Performing process driven system checks and responding to system alerts and exceptions
· Assisting in operationalizing newly introduced technologies by ensuring effective monitoring, data backups and recoverability requirements are met
· Documentation, when required
· Supporting a wide range of messaging technologies including those from Microsoft Exchange/Outlook/Skype/Teams and a good understanding of messaging security principles in order to manage a hosted mail security gateway (Proofpoint)
· Have experience in the design, implementation, administration and maintenance of MS Exchange, Skype/Teams and Microsoft 365
· Relevant administration, configuration, SMTP Mail routing, MX records, Content filtering
· Management of high-volume helpdesk queue and processing systems access requests