Job Description :
Hi,
There is an urgent requirement for the following. Please let me know your interest ASAP.

Position: Genesys consultant
Location: Hartford, CT

Genesys Framework + Multimedia routing consultant+ routing development using IRD, Composer.

Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)

· Genesys certification in Routing

· Experience in developing Routing workflows using Composer

· Extensive SCXML troubleshooting

· Experience in Orchestration Server

· Extensive knowledge in Genesys rule authoring tool (GRAT), Genesys rune engine(GRE)

· Experience in ECMA scripting

· Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS

· Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components

· Ability to architect routing design and development for new solutions that will be implemented for the customer

· Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes

· Experience in troubleshooting routing issues in production on call

· Excellent Communication and interpersonal skills

Configuration management tools

Swati Singh
Technical Recruiter
Xchange Software Inc
10 Austin Avenue, Iselin, NJ - 08830.
Direct
Fax

             

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