Job Description :
Hi,
There is an urgent requirement for the following. Please let me know your interest ASAP.
Position: Genesys consultant
Location: Hartford, CT
Genesys Framework + Multimedia routing consultant+ routing development using IRD, Composer.
Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)
· Genesys certification in Routing
· Experience in developing Routing workflows using Composer
· Extensive SCXML troubleshooting
· Experience in Orchestration Server
· Extensive knowledge in Genesys rule authoring tool (GRAT), Genesys rune engine(GRE)
· Experience in ECMA scripting
· Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
· Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
· Ability to architect routing design and development for new solutions that will be implemented for the customer
· Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
· Experience in troubleshooting routing issues in production on call
· Excellent Communication and interpersonal skills
Configuration management tools
Swati Singh
Technical Recruiter
Xchange Software Inc
10 Austin Avenue, Iselin, NJ - 08830.
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