Job Description :

Bee Data Technology is a Global Leader in Enterprise Application Development. We undertake both Product Development and enable our clients in several countries. With the backing of stable governance and defined processes, we excel in reaching our Goals effectively. We have 3 branches in the USA and deal with several market trending technologies with renowned clients:

Required:

*    6+ years of IT experience
*    Level 2 or 3 Application support
*    OS support
*    Active Directory 
*    SQL
*    Citrix
*    Bachelor’s degree

Nice to have:

*    MCSE Certification
*    Office 365 and Azure application support experience 

Do not send:

*    Exchange Admin
*    SharePoint Admin
*    Help Desk profiles

What they will be doing:

*    Supporting 4-5 applications, they are vendor-based apps for Forms, Metrics, Licensing, Tracker, and an MFA app. 
*    They will be on call but only once every 18 weeks (she wasn’t sure on the exact timeframe but not very often)
*    Provide application troubleshooting and support, usually handle 5-7 tickets per day

    *    Basics include checking apps, testing, OS upgrades, app upgrades

*    Support Active Directory
*    Citrix management
*    Participate in Disaster Recovery Fire Drills

Overview:

*    This position is responsible for handling second level support calls as well as maintaining Active Directory users and installing software and updates in a Citrix virtual server environment. In addition, this position performs troubleshooting, diagnostics, research, maintains support documentation, licensing and true-ups and requires excellent communication skills.   

Responsibilities:

*    Perform problem determination and resolution on software and hardware
*    Troubleshoot network, Windows, and application software.
*    Maintain Active Directory user groups for default printers, location changes, department changes, etc.
*    Create and administer print servers, objects, and drivers for both inside and outside of the Citrix environment.
*    Develop and demonstrate an understanding of the usage of core software products.
*    Install, configure, update, and support software applications used by the Bank.
*    Consult with users to determine software specifications as it relates to maintenance and delivery of new and existing software features and functionality.
*    Evaluate and identify software to improve and enhance end user tasks and functions.
*    Participate in identification and updating of corporate software policies and procedures.
*    Develop and maintain software procedural support documentation.
*    Perform installation and upgrades of new and existing software for client server applications.
*    Perform Citrix Management Console functions.
*    Shadow users within Citrix to expedite problem determination and resolution.
*    Develop, document, test and maintain software scripts used for various hardware and software applications within the Citrix environment.
*    Troubleshoot application issues within Citrix in addition to server application issues.
*    Lead and manage projects within the Software Support area.
*    Provides project lifecycle support including planning, implementation, documentation, leading meetings, change control, and end user post-project evaluation.
*    Perform SQL Database administration, including installation and configuration of multiple SQL Server versions, as well as creation of database objects per project request.
*    Proactively upgrade both operating systems and applications based on business or supportability requirements.
*    Manage DVR administration and support for company-wide digital recording units.
*    Re-mediate and administer anti-virus scan solution. Administer and create Citrix guest servers using virtual server management systems
*    Interact with vendors for new products, implementations, support/maintenance, licensing, and requests for product enhancements.
*    Participate in ongoing patch/remediation activities.   

Qualifications:

Education:

*    College degree in Computer Science or equivalent. MCSE certification desirable.

Experience:

*    6 plus years of experience with Windows, PC and Server problem determination & resolution, configurations, upgrades, and minor repairs on computers. 
*    Demonstrated proficiency in troubleshooting, root-cause analysis, application installation and implementing large components for enterprise projects.
*    Proficient knowledge of Microsoft Office products and applicable databases.
*    Significant experience with cloud applications such as Office 365 and of platform as a service such as Azure.
*    Previous work experience on multiple large scale projects in a fast paced environment.
*    Banking or Financial Services experience is a plus.

Communication Skills:

*    Ability to relay technical information to both technical and non-technical personnel.
*    Strong written/verbal communication skills, critical thinking and problem solving or troubleshooting skills.

Computer Skills:

*    Extensive PC/Server skills including currently supported MS Windows operating systems, MS Office, anti-virus software, and anti-spyware software.
*    Strong familiarity with Active Directory and Group Policy administration
*    A basic understanding of current Citrix environments
*    Ability to install software applications and upgrades
*    Strong documentation skills
*    Familiarity with Microsoft CRM, SharePoint, Microsoft Surface Device  and/or System Center is a plus

Travel Required (if applicable):

*    Occasional travel to various First American Bank locations.

Scheduling/Hours:

*    Monday through Friday.
*    Saturday support rotation based upon department schedule. On call and after hours support is required.



Client : First American Bank

             

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