Job Description :
VDart-We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicle*s Fastest Growing Companies; NMSDC*s National Supplier of the Year; Ernst & Young*s Regional Entrepreneur of the Year and more. If your skills match our requirements, . Role: Lead Salesforce Service Cloud Developer/ Salesforce Service Cloud SME Location: Mahwah, NJ Duration: Fulltime Responsibilities: Ability to analyze system issues and quickly identify root cause and appropriate resolution Guide Tech M support team in India on daily tasks Experience working with Salesforce on problem tickets, system issues, case escalations, governor limits, Salesforce 3x/year Release, fix packs, org migrations, org switching, etc. Ability to operate in complex org configurations with Sales and Service apps on the same platform shared by multiple business units Ability to support a 24x7 mission critical application used worldwide in multiple languages and territories Analyze business requirements, translating those requirements into Salesforce specific solutions using the Salesforce toolsets (Out of the Box, Configuration, Customization) Experience in deploying production and other Sandbox changes to production using GIT, ANT, Changesets) Experience in Sandbox management (refresh, sync with other environments, deprecation) Expertise in designing & building a solution using Salesforce Declarative & Programmatic Approach Expertise in Programmatic aspect of the Salesforce platform - Apex, Lighting, Front End Web Technologies Well versed with Service Cloud & Service Business Process: Email to Case Web to Case Live Chat Live Message (SMS to Case) Phone to Case Open CTI and/or CTI Vendors Omnichannel Knowledge Case Routing, Queues, Public Groups, and User Group Assignments Salesforce Experience 8+ years Salesforce Certification: Platform Developer I and Platform Developer II (nice to have), Salesforce Service Cloud Consultant (nice to have) Keywords: "Salesforce", "Salesforce Service Cloud", "Service Cloud" , "Lighting" , "Apex". Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Click here to Apply Follow us on Twitter for the hottest positions: @VDart Jobs Follow us on Twitter: @VDartInc