Job Title - Lab Support Engineer 1
Duration - 6 Months possibility to extend
Location - Onsite - Local to Durham, NC
Hours - Standard Monday - Friday 8AM - 5PM CST (Flexibility here etc. 9 - 6 OR 7 - 4)
Must be W2 Essential Skills - • Knowledge of UNIX / Linux and Windows Server plus basic VMware Knowledge. • Knowledge of hardware troubleshooting and repair with storage equipment • Basic understanding of networking and TCP/IP • AAS Degree similar certifications or equivalent experience preferred • Solid familiarity with Microsoft Office Excel and Outlook • Strong written and verbal communication skills with attention to detail • Ability to repetitively lift 70 lbs. for installation of Dell products • Ability to work occasional off hours • Experience working with ITSM such as ServiceNow • Experience working with Project Management Tools
Job Overview - Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What’s more, they work with engineering teams to create hardware configuration test plans in support of software development.
Day to Day Responsibilities - Infrastructure Engineering & Operations (IEO) Lab Operation team is looking for a hands-on, passionate, results-oriented individual to help, implement and support IEO’s ever growing datacenter footprint in Durham NC.
As a Lab Support Engineer, you will be working with a talented team of engineers to create new projects and manage existing projects plus day-to-day lab operations that can support the ever-growing demand of a very fast-moving organization. Successful candidates will be obsessed with operational excellence, communicate clearly, and have a consistent track record of improving efficiencies by way of innovation and forward planning. Our organization’s customers require creative engineering balanced with high quality and focus. Your days will be a combination of helping understand and prioritize issues and product vulnerabilities and contributing to the overall growth and robustness of the organization. You’ll interact with managers, product management, global support and core engineering to bring our product to a broader and increasingly demanding market. Join us to do the best work of your career and make a profound social impact as a Lab Support Engineer 1 on our Lab Support Team in Durham, NC.
Essential Skills -
• Knowledge of UNIX / Linux and Windows Server plus basic VMware Knowledge.
• Knowledge of hardware troubleshooting and repair with storage equipment
• Basic understanding of networking and TCP/IP
• AAS Degree similar certifications or equivalent experience preferred
• Solid familiarity with Microsoft Office Excel and Outlook
• Strong written and verbal communication skills with attention to detail
• Ability to repetitively lift 70 lbs. for installation of Dell products
• Ability to work occasional off hours
• Experience working with ITSM such as ServiceNow
• Experience working with Project Management Tools
Desirable Skills -
• Technical understanding of Cisco, Brocade, Dell and/or Arista network platforms.
• Understanding of development/test labs and workflows.
• Certifications regarding VMWare, Windows, and Unix platforms
• Ability to communicate with users, other technical teams, and management to collect requirements, evaluate alternatives and develop processes and tools as needed to support the organization
• Operational support and passion, with the understanding to establishing, measure, and meeting service level agreements, improving the availability, performance, and quality of sys