Job Description :
Position: Lab Manager Location: Menlo Park, CA Salary: $Negotiable Lab manager will manage a team of 8 network technicians/engineers that provide break-fix services and project support across multiple lab locations globally. Lab manager is responsible for ensure workload and SLA's are managed and met. Lab manager responsible for reporting and governance. Partnering with client on service and project improvements. The Lab Network Support Technicians monitor, react, respond, troubleshoot, and fix issues across the lab network devices. This includes (but is not limited to) Juniper, Arista, and Cisco switches and routers. The Lab Network Support Technician identifies what pieces and parts have failed, and then fixes or replaces those parts to ensure the network devices run optimally and resiliently. This includes both hardware and link troubleshooting.