Job Description :
JobTitle : Senior ITSM Developer (Sr. ServiceNow Developer)
Location: 100% Remote
Start: ASAP
Duration: 6+ month contract
Key Skills
ServiceNow Workflows, Integration, ITOM, ITSM, Service Mapping, ServiceNow, JavaScript
Required Experience and Qualifications
Bachelor''s Degree in Computer Science, Information Systems or related area.
Successful track record in applying technology to serve business functions.
Ability to deliver solutions to improve and automate complex and /or critical business processes.
Strong professional and interpersonal skills including: creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams, acute attention to detail and quality, and driven with the ability to self-manage.
Proven analytical and creative problem-solving abilities.
Ability to effectively prioritize and execute.
Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
Ability to multi-task across project/initiatives and deliver according to time commitments.
Responsibilities and Duties
Develop and modify ServiceNow workflows, forms, lists, business rules, UI components, Web services, tables, menus, client scripts, UI Scripts, ACLs, UI Pages and scripted REST APIs.
Provides configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices.
Perform Troubleshooting and Resolution of End-User and application issues.
Experience Implementing and Supporting ITSM principles and/or ITIL Processes (e.g., Incident, Change, Problem, Asset, Configuration, Service Catalog, etc.
Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems during project delivery.
Experience with Web technologies (SOAP, JSON, XML, HTML, JavaScript, AJAX, and Web Services)
Experience with CMDB, Discovery, and integration with other external modules.
Experience with ITOM modules (Orchestration, Service Mapping, Event Management) and ITBM modules (Demand, Project, Agile, Managed Documents) and/or familiarity with Project Management fundamentals is a plus.
Strong knowledge of ServiceNow data schema and underlying tables with ACLs for various modules.
Strong understanding of ServiceNow platform and PAAS model with relevance to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID server.
Experience working on ServiceNow system upgrade
Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow.
Experience as a key technical resource for a large scale ServiceNow ITSM solution (Kingston or London versions
Create and maintain documentation as necessary for comprehensive business process, operational, security audits, business requirements, technical specifications, and system architects.
Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 3 support.
Partner with integrations subject matter expert to use MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform.
Monitor health, usage, and performance of ServiceNow.
Development, JavaScript, integration experience Must have