Job Description :
Title: ITAM/CMDB Product Manager
Location: Remote during Covid and then onsite in Auburn Hills, MI
Long Term contract
Job Description
The ITAM/CMDB Product Manager is responsible for processes associated with the Configuration Management Database (CMDB) and IT Hardware Asset Management. The responsibilities include but are not limited to planning, designing processes, implementation, communication, adoption execution and continual improvement of CMDB and IT Hardware Asset Management related processes. This individual ensures that the processes are being carried out and executes some aspects of the day-to-day operation of the processes.
Acts as the Configuration Management Database Product Owner Implements CMDB processes according to best practice frameworks Ensures overall performance and results of the process Identifies and implements opportunities to better govern the CMDB through continual service improvement Identifies and manages critical process success factors Ensures process compliance Reports process status and progress to peers and executives Facilitates resolution or escalation of cross-functional issues Ensures the entry and modification of hardware and software assets into the IT Asset Management repository Coordinates with administrators of discovery tools to maintain relationships and accuracy within the CMDB and IT Asset Management repository Implements hardware asset model management Defines, maintains, and updates policies and procedures for effective asset life cycle management (acquisition, deployment, de-installation, reallocation and disposal) Defines and works collaboratively to implement process health reporting and dashboards Ensures CMDB and IT Asset information is up-to-date, accurate, and auditable Perform other duties as assigned
Qualifications:
Bachelor''s Degree from an accredited university Six years of IT Asset Management experience Six years of information systems experience in ITIL principles Three years of experience implementing CMDB and IT Asset Management processes Deep knowledge of industry best practice frameworks on software and hardware asset management processes and procedures Strong understanding of infrastructure hardware ITIL certification preferred IAITAM (CSAM, CITAM) or equivalent certification preferred Experience with ServiceNow or equivalent ITAM tools Experience with the following Microsoft Products: Word, Outlook, PowerPoint, Excel, Visio
Abilities:
Ability to work both independently and collaboratively Ability to work on multiple projects/priorities in a deadline-driven environment Excellent quantitative, analytical and problem-solving skills Excellent written and oral communication skills Excellent interpersonal skills Resourceful and able to work independently with initial guidance and direction Ability to leverage experience, demonstrate initiative and exercise good judgment in managing complex situations