Job Description :
Job Title: Infrastructure PM/ Operations Manager
No. of position : 01
Job Type: Full-Time/ Permanent
Job Location: Buffalo, NY

Local Candidates ONLY

Job Description:
Should have good verbal & written communication for this client facing role
Requires good diplomatic skills to work with client on the day-to-day affairs
Should be willing to stretch as required to own/deliver day-to-day operational responsibilities
Should have good experience in working in onsite-offshore model
Strong ITSM process knowledge is mandatory – Incident, Change, Problem
Should be good in any one enterprise ticketing system (e.g. Service Now or Remedy)
o This is essential for queue management
Should have good experience in following operational areas:
o File transfer (strong in any one enterprise FTP tool like IBM Sterling)
o UAM - User ID creation/deletions, security/user group maintenance
o Tape operations – load, unload tapes in legacy platform
o Batch operations – Tidal enterprise scheduler, schedule job, run/restart/monitor jobs
o HealthCare domain operations knowledge (will be good to have)
Trading partner setups – 834, 837 etc
EDI Ops


Client : Compunnel