Job Description :
Position: IBM Content Manager
Location: Naperville, IL

Mandatory skill- IBM Content Manger, any ECM product (DB2 Content manager, IBM FileNet CM, TSG OpenContent/OpenMigrate etc), Production Support.

Unix or AIX with basic knowledge – shell scripts, run various commands which required for support activities
Knowledge on ICC – IBM content collector
Knowledge on InputAccel(Captiva)
Exposure with servers – Tomcat, WebSphere application servers
exposure to Microsoft Azure is preferable
Support experience in handling incident / non ticket activities/tech bridges/application monitoring/On-Call support.
Experience in driving continuous improvement initiatives to reduce Incidents/manual interventions
To involve in triaging production issues, provide on-time root cause/solution and to fix the issues and tickets as part of maintenance activity and reporting client for any discrepancies
Issue analysis, identification of bugs and permanent bug fixes by doing root cause analysis and code changes