Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Create a positive customer support experience; build strong relationships through understanding, communicating promptly on progress, and handling customers with a consummately professional attitude.
· Log all incidents and requests; address and resolve basic and complex incidents and requests; engage other resources as appropriate to resolve incidents or requests.
· Manage user access and create user profiles with appropriate security settings and ensure the user profile is properly managed when changes occur.
· Create and maintain telephone extensions, voice mail, teleworker configurations as appropriate to meet user requirements.
· Provide training and support to end users on use of computer hardware and software and other equipment.
· Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware and software, networked peripheral devices, and networking hardware products.