Hi Dear Partner,
This is regarding an excellent job opportunity with my client...
Position: Helpdesk Support
Location: Des Moines, IA
Duration: 12 months
Web Cam Interview Only
The candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software
Required:
· Work trouble tickets from ticketing system
· Manage the Help Desk email queue
· Solve issues via desk side visits and through remote desktop
· Answer how to questions and resolve issues related to applications, printers, connectivity
· Image, setup and install new PC’s
· Maintain a positive outlook, be professional, and provide excellent customer service
Preferred Skills:
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· Windows 7/10 installation, patching, and troubleshooting · Windows networking TCP/IP Configuration and troubleshooting · Experienced in Windows networking TCP/IP configuration and troubleshooting · Experienced in Apple device (iPad, MacBook and iPhone) support · Ability to use industry standard remote tools - preference for SCCM · Industry certification (A+, Network+, MCP, etc.) | | | | | | | Please send me your updated resume and expected pay rate. | | | | | | | | | | | | | |