Job Description :

Job Title: Helpdesk Engineer

Location: Vancouver, Canada

Duration: 2+ years

Job Description

  • Client is looking for an ambitious customer focused IT Helpdesk Technician to provide internal support for global employee base.
  • Candidates should have a mix of technical and customer service skills, be passionate about technology and a great sense of teamwork.


  • Set up user accounts and systems for new employees.
  • Interact with customers to troubleshoot laptop, printer, hardware, software and other peripheral device issues.
  • Monitor IT ticketing system for incoming requests and resolve or escalate accordingly.
  • Effectively manage inventory of laptops and accessories.
  • Demonstrate the ability to identify and solve complex problems independently and multi-task in a dynamic environment.
  • Experience troubleshooting and maintaining general AV and VTC setups (displays, video conferencing) Polycom, Zoom, Google Meet.
  • Be part of an on-call rotation and ability to work flexible hours.

Required Skills and Qualifications

  • 4+ years of IT Helpdesk experience preferred.
  • 4+ years technical experience supporting an asset environment. consisting mainly of Mac but also including Windows and Linux.
  • Excellent written and verbal communication skills.
  • Customer-oriented and can work well under pressure.
  • Experience with Google Gsuite and Microsoft Office Suite.
  • Good understanding of Wifi, DHCP, DNS and MFA solutions.
  • Experience with various anti-virus, malware and endpoint security solutions.
  • Experience with endpoint management systems.
  • Knowledgeable on current laptop and peripheral hardware specifications.
  • 4+ years technical experience with Audio/Video Conferencing Solutions such as Polycom, Crestron, Live Stream, Zoom and Google Hangouts.
  • Basic networking, Wifi and VPN troubleshooting skills.
  • Additional Qualifications (will be considered a plus)
  • Strong communication skills.
  • Pay attention to details.
  • Ability to follow instructions and see tasks through to completion
  • Good Interpersonal skills and the ability to work with those from other cultures & countries.
  • Strong computer skills: Apple, Windows and Linux
  • Previous experience working as a Tier 1 support technician
  • Project management skills.

Similar Jobs you may be interested in ..