Smart Folks Inc
Mckinney, TX
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Job Description :

Role : Helpdesk analyst in San Antonio, TX(Onsite Day 1)
Candidate needs to be Fully Vaccinated
Contract Position

Job Description:

  • Technical Knowledge: Has a recognizable area of technical competence. Familiar with different Operating systems including but not limited to XP/ Win7/Win10/Mac and also MS Office Professional (all flavours)
  • Processes/Procedures: Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, making adjustments or recommending reengineering improvements.
  • Personal Agility / Continuous Improvement: Observes situational and group dynamics and selects the most appropriate approach to fit the needs of others. Takes on different assignments with different situations.
  • Effective Communication: Is able to effectively communicate across a number of communication settings and regularly does so. Takes time to consider what the partner knows and cares about, drafts messages, and rehearses so that they are confident delivering the content of the message. Seeks input, checks understanding and presents message in different ways to improve understanding.
  • Problem Solving and Decision Making: Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems. Works independently and is self-directed.

Desirable

  • Microsoft Qualifications
  • Other IT Support based qualifications / training
  • ITIL qualifications

Desirable skills/ Experience

  • Helpdesk / Call Management system
  • Citrix Environment
  • VDI (Virtual Desktop Infrastructure)
  • Active Directory
  • Trade floor / Investment Banking Support Experience
  • Market Data ( Reuters, Bloomberg, etc...) experience
  • Trading applications, such as MMI, Market View, Trading Technologies
  • Mobile Apps (Blackberry Work; Blackberry Access; Blackberry Connect)
  • MS Outlook / Exchange

Kumar Sri Bharath