One of our client is looking for Genesys Cloud Specialist in Newark, NJ
Job Description
Our client plays a critical and highly visible role in delivering customer driven solutions across every area of the company. The Global Technology team is made up of diverse, agile-thinking, and highly-skilled professionals; we use our combined capabilities to enable the organization with innovation, speed, agility, scalability and efficiency.
Responsibilities:
Using agile methodologies, partner with product managers and product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.
Work with technical teams and business leaders to design, develop, and maintainIVR's, Bots and call flow routing for DTMF and advanced speech applications.
Lead implementation of API/ Web Service integrations to back end systems (Rest, Soap, Json, and SQL database).
Working knowledge of QM recording, Outbound dialing campaigns. WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting.
Support and maintain existing Telephony and Contact Center solutions, and demonstrate complex problem-solving skills
Qualifications
Experienced InCloud enablement of contact center solutions
Minimum of 4 years of deep knowledge of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience including monitoring, continuous testing, test validation.
4+ years of writing code in common programming languages such as VXML, Java, .Net, J2EE. JSP and Database technologies in support of enterprise call center applications
Experience building custom solutions using Genesys Cloud SOK
Experience developing applications and microservices using Spring Boot, Hibernate
Experience using CICD tools such as BitBucket, GIT
Experience integrating Genesys-Pure-Cloud with different CRM Applications
Experience working with VUI Designs (Voice User Interface designs)
Minimum 3 years of experience with Genesys-Pure-Cloud development, hands on implementation, Configuration, deployments to production and support.
Candidate should have strong experience in Genesys solutions and its products & technology
Experience implementing Conversational Al, Chatbots, Virtual Assistant leveraging Al/ML
Candidate is expected to work with their internal telecom & infrastructure groups to support Pure-cloud implementations
Candidate is expected to liaise with Business Stake holders as well as users & other call
center groups for Pure-cloud implementation and support
Excellent verbal, written, and technical documentation skills
AWS knowledge is also preferred
Knowledge of Agile at Scale with SAFe or NWOW framework is preferred
Experience involving digital transformation activities in large organization is a plus
Experience with cloud automation, cloud design patterns and microservices is a plus.
Ability to work independently on routine duties and take initiative in learning and understanding new product systems and features
Bachelors degree or equivalent relevant experience