- Skills include: Statistics, Data Analytics, Law Enforcement, Risk Management, Communication, Collaboration, Compliance, Problem Solving, Analysis, Detailed Oriented, Documentation, Technical, Customer Service, Innovation, Mitigation, Understand the business, Understand information source, Gathering Evidence, Interpretive, Fraud Trends, Fraudulent Activity, Outbound calls, Credit card, Suspicious Activity, Customer accounts, Account activity, Fraud investigations, Special Projects, Multiple Systems, Appropriate corrective action
Fraud Analyst with three or more years' experience
MUST BE US CITIZEN and fully vaccinated
Responsibilities: - Ensure accounts are valid, created for legitimate business reasons, and do not pose a risk to the reputation of Client without compromising on customer experience or financial losses
- Evaluate accounts to detect and investigate suspicious or malicious activity
- Work with senior level Fraud Analyst and leadership to ensure appropriate action
- Contact and work with customers to resolve risk/concerns with transactions and/or account
- Improve the efficiency and effectiveness of highly manual processes through automation
- Manual ID review
- Identify fraud trends and take appropriate action
- Analyze rule performance trends
- Report on Daily fraud trends
- Proactively reviews rejected transactions to ensure false positives are eliminated or significantly reduced
Skills: - Ability to work in multiple applications simultaneously
- Ability to prioritize work and manage time in a fast-paced environment
- Advanced knowledge of best practices in fraud detection and risk management
- Excellent attention to detail
- Ability to perform deep investigations on sensitive and complex escalations for internal stakeholders
- Excellent written and oral communication
- Ability to work effectively in a high volume, multi-task environment
- Superior interpersonal relationship skills
- Effective analytical, problem-solving, and decision-making skills
- Advanced research skills including experience with online search tools
- Proficient knowledge of PC/Internet including Word, PowerPoint, and Excel
Required Experience/Education: - A Bachelor's degree or equivalent
- Minimum three years of experience in Cyber Crime, Abuse, Security, Fraud, Financial Crimes, or Financial Risk Management
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