| Project Plan Consulting | Assist in the periodic review and revision of the Operations and Maintenance sections of the CAMS Enterprise Project Plan. Provide opinions and guidance to the CAMS Project Manager. |
| Project Schedule Management and Tracking Work Performed | Use the Project Management tool to record time and progress reporting. Assist in the development of project plans. Manage incidents using the Department tool. |
| Operations & Maintenance Plans and Processes | Follow established plans and processes. Provide recommendations for updates as requested. |
| Support Request | Perform a preliminary impact assessment of any support requests and provide an impact analysis that covers impact to cost, resources, hardware, software, schedule, and any downstream impact to other IT systems, projects or programs as requested. Lead and manage support requests as assigned. Complete assigned support request related work. |
| Change Analysis | Provide opinion on potential and proposed changes to CAMS by the Department. This may include options and suggestions for alternatives, as well as, an impact analysis that covers impact to cost, resources, hardware, software, schedule, and any downstream impact to other IT systems, projects or programs. |
| Attend and Participate in Meetings | Attend meetings related to CAMS Operations & Maintenance, and any CAMS related modifications or enhancements. Schedule and lead meetings and provide agendas, presentations, minutes, issue, and decision papers. |
| Ad Hoc Opinions and Reports | Provide reports or opinions as directed by the CAMS Project Manager or designee. These are data to assist in decision making, not changes migrated to production. Examples of reports, opinions, and draft responses include: Providing responses to State and Federal agency inquiry, prepare formal or informal status reports including supporting documentation as needed, prepare materials for interagency, state, and federal audits and other systems reviews |
| Trend Analysis | Assists program staff on an as-needed basis to analyze trends and cause/effect relationships associated with child support program performance, including analysis and dissemination of data related information such as performance accountability measurements (PAMS) and federal reporting. |
| Incident Management Support | Assist in determining the problem and resolve 2nd level requests. Break-Fix resolution and root cause analysis support to address CAMS application problems. |
| Problem Management Support | Assist in the proactive management of systems and hardware. Root cause analysis and resolution plan implementation and identify fixes that require code modification/enhancement to correct operational deficiencies. |
| Release Management Support | Assist in the planning, preparation and release of major and minor updates (e.g., hot packs and version releases) to existing software and installation of new software. |
| System Documentation and Traceability | Assist in requirements documentation and requirements traceability. |
| Configuration Management Support | Assist in control and management of software and IT hardware. |
| Design | Assists in the development and critical review of appropriate workflows, forms, and design documents that describe proposed and/or implemented system functionality. |
| Abnormal End Analysis and Correction | Assist in the resolution of software and batch processing aborts and abnormal ends. Recommend code revisions. Assist external partners in correcting file irregularities that prevent batch processing. |
| Batch Processing | Monitor Batch as required. Assist in correcting issues that prevent timely and complete batch processing. |
| Code Maintenance | Assist technical staff in maintaining existing code, resolution of test discrepancies/defects, production system problem analysis and software modification, resolution of software aborts, performance tuning of code through revised design structures or actual code modifications. |
| Database Maintenance | Assist technical staff in maintaining system databases. Work with staff to determine programming or structural changes needed to fix errors, increase database or system efficiency or |